FAQ

Laundry and Cleaning Service


General
What does Cleaning Star do?
Cleaning Star is an expert laundry and also cleaning service. Our Laundry Services will pickup and deliver and guarantee a high quality service that will free up your time and leave you feeling relaxed. We guarantee to meet your needs and exceed your expectations.

When will Cleaning Star be available in my town?
We are currently servicing Georgetown, Gurney, and Jelutong in Penang, but will be expanding to other major cities soon. Sign-up here for alerts on when we hit your town.

How can I contact Cleaning Star?
If you are a homeowner/host using Cleaning Star email us at: info@cleaningstar.com.my
If you are a guest of a host using Cleaning Star email us at: info@cleaningstar.com.my
Guest Booking can be made here via this online form
We strive to respond to your booking within an hour or less. You may also drop your laundry items with reception, we will come and pick up from the hotel reception.

LAUNDRY
What are Cleaning Star’s business hours?
Our operation are available between the hours of 9:00am and 6:00pm daily. Laundry/Cleaning Services bookings can be made anytime using our site.

What types of products do you use for laundry?
We use premium cleaning products that are eco-friendly.

CREATING AN ACCOUNT
Why do I need to verify my email address and phone number?
As with any service, clear communication is critical to excellent service. We need to make sure that we can send, and that you can receive our phone, text, and email messages regarding your laundry and/or key courier services once they have been scheduled and for any following questions we may have.

REQUESTING LAUNDRY SERVICE
Can I edit my request once I have posted?
Yes, after booking, please contact us directly to change the details: info@cleaningstar.com.my Or call us.

What if I need to cancel my request for laundry or cleaning service?
We understand that people’s schedules change from time-to-time. Laundry/Cleaning Services can be canceled by calling us up to 6 hours before the scheduled service for a full-refund. For cancellations within 6 hours of the scheduled booking, no refund will be given.

ACCOUNT & PASSWORD
How do I change the email address I use for Cleaning Star?
Log in to your account using your current email and password. Go to “Account” and to Edit Account. You will be required to verify your new email address upon any changes.

How do I reset my password?
If you need to reset your password, simply click here. This will take you to the password reset page.

I forgot my password. What do I do?
If you need to reset your password, simply click here. This will take you to the password reset page.

Why didn’t I receive my email notification or my verification email?
Often email verifications end up in your “Junk Mail” or “Spam” folder on your computer. Please check these folders and make sure you add Cleaning Star as a trusted email in your address book for any future emails.

PAYMENT
Is it safe to pay through Cleaning Star?
Cleaning Star is using eGHL Payment Gateway which is currently one of the leading internet payment solution provider that offers secure and comprehensive payment solution for e-commerce merchants in Malaysia. Any fraud or dispute is controlled by this gateway. You can have a piece of mind when making payment through eGHL. For details, please refer to http://e-ghl.com/

OTHER
How do I apply for a job at Cleaning Star?
Cleaning Star is growing and we need smart, energetic people to help us build an incredible company. If you are keen to join us, please contact us.

I want to tell everyone I know about Cleaning Star. How do I do that and what do I get in return?
If you love us, we’d love for you to spread the word! Share with your friends on our Twitter, Facebook, Linkedin, and Instagram pages. Thanks! In the near future we’ll have a sweet referral program where you can get discounts on future laundry services.
Like us